Our standard property management services package below (core services) applies to all types of commercial properties including conventional multifamily housing, affordable multifamily housing (see Multifamily Affordable page for additional services), office, warehouse, retail, and other commercial properties.

Working as exclusive agent to owner, our property management services cover overseeing all day to day duties and responsibilities necessary for the complete and timely professional management of the property, including:

• Optimizing overall efficiency and effectiveness of operations, with focus on Owner objectives
• Professional and straight forward communications with Owner, including monthly professional financial statements, periodic reports on financial, occupancy, physical, long range forecasts, and meetings
• Maintaining general governmental compliance relative to the property
• Determining staffing needs, employing, training, and supervising human resources for all necessary positions
• Payroll, benefits, unemployment, and worker’s comp administration
• Implementing and maintaining administrative policies and procedures, such as those for the rental office, maintaining records, and reporting
• Information technology systems implementation and maintenance
• Financial responsibilities including collections, deposits, budgeting/projections, cost/benefit analysis and control, price comps and negotiation, competitive bidding, reporting, implementing rent increases, processing security deposits, strict internal financial controls, no co-mingling of funds with other interests, vouchering for rent subsidy where applicable; escrow and reserve funds management
• Professional accounting including G/L system, maintaining fully auditable system of books and records, A/P, A/R, bank account and reconciliation management, audit coordination, reporting
• Contract administration, including preparation of scope, specifications and contracts, bidding, review, selection, implementation, contractor requirements
• Real Estate Taxes and Insurance analysis
• Monitoring key performance indicators including collections, occupancy, turn over, economic vacancy, tenant satisfaction, facility conditions
• Targeted marketing of rental units, including market analysis, advertising and community outreach
• Determining tenant eligibility, setting and maintaining selection standards, screening, leasing, and move-in procedures
• Occupancy, including tenant relations, satisfaction, and retention programs, lease enforcement, tenant services and programs
• Move-outs, including evictions when necessary, security deposit dispositions, inspections, coordinating transition through vacancy,  unit preparations, and pre-leasing processing
• Maintenance and repairs, including tenant service requests, preventive, corrective, scheduled, and emergency maintenance programs, curb appeal emphasis, comprehensive unit and full property inspections
• Administering public and professional relations programs
• Owner communications – reports, discussions, meetings